Frequently asked questions

Products and services

What are the products and services offered by Carlo Pignatelli?

Carlo Pignatelli is a Made in Italy brand that offers high-quality tailoring and accessories for every important occasion, such as weddings and special events. You can discover our collections on the website and in the boutique nearest you. For more information you can write to [email protected].

Is it possible to customize products?

Dresses Carlo Pignatelli can be customized to best suit your needs. For any customization requests, please refer to one of our stores/dealers and book an appointment. You can locate the one closest to you with our Store Locator.

Is there a made-to-measure dress-making service?

We offer our clients a totally tailor-made service, find out more on the dedicated Tailor Made page and book your appointment.

Is it possible to try on garments in the store and receive a consultation?

Certainly, we invite you to try on our garments in store to ensure that they fit perfectly. Our flagship stores in Turin, Milan and Florence, as well as our authorized retailers, will be happy to provide you with advice on choosing a suit. To find a store near you and book an appointment you can visit our Store Locator.

How do I wash my clothes? Do you provide directions for caring for them?

For any clarification on this matter you can write to us at. [email protected].

What do I do if my product is defective?

We are sorry to hear that! Please contact the store where you made your purchase immediately or write to us at [email protected] if it is an online purchase, describing the problem and attaching photos.

Do you offer a guarantee?

For any information regarding warranties, please contact the store where you made your purchase or email us at [email protected] if it is an online purchase.

Is there a repair service?

For any information or problems related to your product, please write to us at. [email protected].

Is there a membership program?

You can sign up for our newsletter to stay updated on exclusive promotions.

How can I find out about special offers?

You can sign up for our newsletter to stay updated on exclusive promotions.

Is it possible to rent a dress?

For information on this matter, please write to us at. [email protected].

I am a company, is there a different price list?

For information on this matter, please write to us at. [email protected].

I am a store and would like to become an authorized dealer, how do I do it?

We invite you to write to us at. [email protected], the dedicated team will view your inquiry and get back to you as soon as possible.

E-commerce

What payment methods are accepted on the site?

The site accepts major credit and debit card circuits, Apple Pay and Google Pay, as well as payment in multiple installments. We accept only secure payment methods that use state-of-the-art encryption technologies to protect your personal information.

What shipping options are available on the site?

Delivery times and shipping costs vary from country to country and can be checked during checkout. For orders over €300, shipping is always free.

We rely on quality couriers for shipping, and as soon as your order is shipped, you will receive a reference number and tracking code by email to track your package.

Do you offer custom packaging and shipping for special occasions?

For special needs, please write to the email address [email protected].

Can items purchased on the site be picked up in the store?

Sure, you can pick up your purchases at our flagship stores. At checkout, select the in-store pickup option and you will receive an email with instructions on how and when to pick up your order.

How can I make a return and under what conditions?

Through the appropriate form, you can return products free of charge within 14 days of receiving your order, ensuring that they are in the same condition in which you received them and in their original packaging. Returns of custom or made-to-measure clothing cannot be accepted.

For details on how to proceed you can consult the Terms and Conditions, and for further assistance please email us at [email protected].

Are all products Carlo Pignatelli available for purchase online?

The site offers a selection of the collections Carlo Pignatelli. If a pattern, color, or size is not available online, you can write to [email protected] or contact one of our authorized retailers, which you can see on the Store Locator.

What are the sales channels Pignatelli besides the website?

In addition to our e-commerce, Carlo Pignatelli has a presence in different parts of the world through its network of authorized stores and retailers. Find the store nearest you with our Store Locator.